Datenschutzerklärung

Seenberg operates this shop and website, including all associated information, content, features, tools, products, and services to provide you as a customer with a personalized shopping experience (the “Services”). Seenberg is based on Shopify, which enables us to provide you with the Services. This privacy policy describes how we collect, use, or disclose your personal data when you visit the website, use the Services, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and this privacy policy, this privacy policy prevails regarding the collection, processing, and disclosure of your personal data.

Please read this privacy policy carefully. By using and accessing any of the Services, you acknowledge that you have read this privacy policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that can identify you or be reasonably linked to you, either directly or indirectly. Personal data do not include data that is anonymized or de-identified in such a way that you cannot be identified. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from those data:

  • Contact details, including name, postal address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information, including username, password, security questions, configurations, and settings.
  • Transaction information, including items you view, add to cart, wishlist, or purchase, returns, exchanges, or cancellations, and your past transactions.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including device, browser or network connection details, IP address, and other unique identifiers.
  • Usage information, including how you interact with the Services, and how and when you browse and use the Services. Sources of personal data

We may collect personal data from the following sources:

  • Directly from you. We collect data when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
  • Automatically through the Services. We collect data from your device when you use our products or Services, visit our website, or through cookies and similar technologies.
  • From our service providers. We collect data when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Providing, customizing, and improving the Services. To deliver the Services, fulfill our contract with you, process payments, execute orders, store your configurations and items you’re interested in, send account-related notifications, create and manage your account, organize shipping, facilitate returns and exchanges, allow you to leave reviews, and create a personalized shopping experience (e.g., product recommendations). This may include using your data to better tailor and improve the Services.
  • Marketing and advertising. To send marketing communications (email, SMS, or mail) and show online ads for the Services or other websites based on items you’ve previously purchased or added to your cart, and other activities related to the Services.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your login credentials.
  • Communication with you. To provide customer support and effective Services, respond promptly to your inquiries, and maintain our business relationship.
  • Legal reasons. To comply with applicable law or respond to lawful requests from law enforcement or supervisory authorities, to conduct civil investigations, potential or actual legal disputes, or other contested proceedings, and to investigate or enforce potential violations of our terms or policies.

How do we disclose your personal data?

Under certain circumstances we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, providers and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • We share personal data with business and marketing partners that provide marketing services for you and show you advertisements. We use Shopify, for example, to support personalized advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your data according to their own privacy policies. Depending on your residence, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activity across different merchants and websites.
  • If you request us to or otherwise give your consent to disclose certain information to third parties, for example to deliver products to you, or if you use social media widgets or login integrations.
  • We share personal data with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to the Services and their use to provide and improve the Services. Data you submit to the Services is disclosed to Shopify and third parties who may be located in countries other than your country of residence in order to provide and improve the Services. To protect, grow, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our shop, other merchants, and Shopify. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, see Shopify's Privacy Policy for Consumers. Depending on where you reside, you may have certain rights in relation to the personal data listed here, which you can exercise here (link to Shopify Privacy Portal).

Websites and Third-Party Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate sites or not controlled by us, you should review their privacy and security policies, as well as their terms and conditions. We do not warrant or accept responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms without restrictions on our use or that of a third party. Our inclusion of such links does not imply endorsement of the content on those platforms or their owners or operators, unless explicitly stated in the Services.

Children’s Data

The Services are not intended for use by children, and we knowingly do not collect personal data from children who are not yet of legal age in your country. If you are a parent or guardian of a child who has provided us with personal data, you may contact us at the details below to request deletion of that data. As of the effective date of this Privacy Policy, we have no knowledge that we disclose or sell personal data of individuals under 16 years old (as defined by applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impregnable, and we cannot guarantee “perfect security.” Also, information you send to us may be transmitted in a manner that could expose it to risk. We recommend that you avoid using insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal data depends on several factors, including whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Options

  • Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute, may only apply in certain circumstances, and in some cases we may lawfully decline your request.
  • Right of access/obtaining information. You may have the right to request access to the personal data we hold about you.
  • Right to erasure. You may have the right to request deletion of the personal data we hold about you.
  • Right to rectification. You may have the right to request correction of inaccurate personal data we hold about you.
  • Right to data portability. You may have the right to obtain a copy of the personal data we hold about you and to request that we transmit it to a third party under certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send non-promotional emails, e.g., about your account or orders you have placed.

If your residence is in the United Kingdom or the European Economic Area, in addition to the above rights you may, subject to exceptions and limitations of local law, exercise the following rights:

  • Right to object and right to restrict processing. You may have the right to require us to stop or limit the processing of your personal data for certain purposes.
  • Right to withdraw consent. If we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

You can exercise these rights where indicated in the Services, or by contacting us at the details below. For more information about how Shopify uses your personal data and the rights you have, including the rights relating to data processed by Shopify, see https://privacy.shopify.com/en.

Exercising these rights imposes no penalties on you. Where required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf. We may require evidence that you have authorized the representative to act on your behalf, and you may need to confirm your identity directly to us. We will respond to your requests promptly in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us at the details below. Depending on where you reside, you may have the right to object to our decision by contacting us or by filing a complaint with the competent data protection authority. For the European Economic Area, a list of competent data protection authorities is available here if you wish to consult it.

International transfers

Note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant authority in the UK, unless the transfer is to a country that has demonstrated an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide any legally required notice.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at +43 (0) 664 547 84 47, email office@seenberg.at, or by mail at Seenberg Lifestyle e.U., Waldstraße 22, 4501 Neuhofen an der Krems, Austria. We are the data controller for your personal data.